Shipping
If you order before 3pm on weekdays, we’ll get your magazines posted to you on the day you order. We send by Royal Mail first class, so most of the time your magazines will be with you the next day. Please allow four working days for your magazines to arrive before you contact us about your order – sometimes the postman walks a bit slower.
If your order is being delivered to an EU country, the tax for that country will automatically be applied at checkout. Your magazines should be with you within 10 working days, but please allow 20 working days for your magazines to arrive before contacting us.
International postage will be automatically calculated at checkout. We use a standard express service so this usually means your magazines will be with you within 10 working days, however please allow 20 working days for your magazines to arrive before contacting us.
Sometimes packages are held at the port of entry for further inspection, which is out of our control. If your parcel is charged taxes or duties on arrival, these are your responsibility to pay.
If you're in the UK, yes. Your Royal Mail tracking number will come through automatically via email. International orders don't come with tracking as standard. If your order is heavier and we send it by courier, you'll get a tracking number and a notification once it's on its way.
Returns and Lost/Damaged Items
If you've changed your mind before it's shipped, let us know before 3pm on the day of your order and we can cancel, amend or refund.
If your order has arrived and something isn't right on our end, we'll always replace it.
If you've changed your mind once it's arrived, you're welcome to send it back to us in sellable, undamaged condition and we'll refund you for the item. Return postage is at your cost. Original shipping costs won't be refunded, as these cover what we've already paid out.
If your order hasn't arrived send an email to hello@picsandink.com with your order number and we will look into it for you. If it seems like it has been lost in transit we can send you a replacement if the stock is available, or a refund.
If your order arrives damaged from the transit, drop us an email at hello@picsandink.com with a photo and we can help you.
If you've accidentally damaged your order yourself, we cannot offer a replacement or refund.
Other
If you are sending a magazine to somebody as a gift, you can add our FREE gift wrapping option to your order. Just search GIFT WRAP and click add to cart.
You can also add a note to the order when you go to your CART that will be printed on the order packing slip.
We accept card payments as well as Google Pay, Apple Pay, PayPal.
We package all our magazines in recyclable cardboard envelopes. For sustainability, we avoid using any plastic like bubble wrap or plastic based tapes.
If your order contains a pre-sale item, it will ship after the release date shown on the product page. Any other items in the same order will wait and ship together with the pre-sale one.
We’ll send you our twice weekly newsletters, with magazine picks, shop updates and the occasional offer. Your email stays with us, we never share it with anyone else.