Refund policy

If your order has arrived and something isn't right on our end, we'll always replace it.

If you've changed your mind once it's arrived, you're welcome to send it back to us in sellable, undamaged condition and we'll refund you for the item. Return postage is at your cost. Original shipping costs won't be refunded, as these cover what we've already paid out.

If your order hasn't arrived send an email to hello@picsandink.com with your order number and we will look into it for you. If it seems like it has been lost in transit we can send you a replacement if the stock is available, or a refund.

If your order arrives damaged from the transit, drop us an email at hello@picsandink.com with a photo and we can help you.

If you've accidentally damaged your order yourself, we cannot offer a replacement or refund.